New Cleaning Services Agreements came into effect for Victorian government schools on December 26, 2024.
This will improve wages and job security for cleaners and provide better arrangements for schools.
Q&A portal for school cleaners
If you are a Victorian government school cleaner, you can raise issues about your work directly with the Department of Education.
New agreements
From 2025, Victorian government school cleaners will receive an increase in standard pay to 5% above the Cleaning Services award rate. Service providers will employ at least 25% of staff for 52 weeks per year. This will boost cleaners’ wages and improve retention and job pathways.
In metropolitan Melbourne, school cleaners are employed by one of five cleaning service providers: ARA, ISS, Menzies, Serco or Tradeflex. Some schools have changed provider in 2025.
In regional Victoria, school cleaners are employed via schools by a range of service providers. These contracts will be updated to improve wages and conditions in line with metropolitan schools.
Recruitment
School cleaners were prioritised during the recruitment process for new roles under the new Cleaning Service Agreements.
If you were a government school cleaner in an area where the provider has changed, you may contact the incoming service providers to find out about job opportunities.
Service providers
ARA:
- Cleaning area: Central Lower
- Contact: 1300 889 210
ISS:
- Cleaning area: Central Inner
- Contact: april.manning@au.issworld.com
Menzies:
- Cleaning areas: Bayside Peninsula, Hume Merribek, Southern Melbourne
- Contact: 1800 341 612
Serco:
- Cleaning areas: Brimbank Melton, Western Melbourne
- Contact: 1300 165 040
Tradeflex
- Cleaning areas: Inner Eastern Melbourne, North Eastern, Outer Eastern Melbourne
- Contact: 03 9827 9000
More information about school cleaning in Victoria
Updated